Studio Policies and Terms

 

48-HOUR CANCELLATION and RESCHEDULING POLICY

  • Regardless of circumstances, private lessons not cancelled or rescheduled at least 48 hours before the start time will be charged at full rate. 

Bookings may be officially cancelled via: 
1. this online booking system or
2. the 24-hour studio voicemail at 0045.3179.2607

PREPAID LESSON FEES

  • Bookings will be made once payment is received. Accepted payment methods: Swish, Paypal or cash. In the event of a late cancellation or rescheduling (less than 48 hours notice) or a no-show, the prepaid lesson fee will be forfeited. 

REFUND POLICY

  • Lesson fees paid in advance are always redeemable (before their expiry date) but not refundable or transferable. 
  • If a prepaid lesson is "early" cancelled before the 48 hour cancellation deadline, a lesson credit will be issued to the client that may be applied to a future booking, so long as it is used up before its expiry date (see below).

EXPIRY DATES

  • All prepaid lesson fees have a date when they expire: 
  • Lesson Series & Individual Lessons.............6 months from purchase
  • Gift certificates for a Lesson Amount…........1 year from purchase
  • (Gift cards for a € amount have no expiry date).

TEACHER CANCELLATION

  • If the teacher needs to cancel a lesson, a make-up lesson may be booked at a time that is mutually convenient. 

HOLIDAY LESSONS ARE NOT AUTOMATICALLY CANCELLED

  • Prior notice will be given when there are no lessons due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual. 
  • If you wish to move or cancel your lesson due to a holiday, please see the 48-Hour Cancellation or Rescheduling Policy. 

TARDINESS

  • If you arrive late, your lesson will still end at the scheduled time. This loss of time will not be made up at another time. 
  • If you arrive on time but the previous lesson runs late, you will be given your full-allotted time. 
  • Please be on time, but try not to arrive any more than 5 minutes before your scheduled lesson to limit disruption of the previous lesson. 

TURN-AROUND TIME

  • All teaching time ends 4 minutes before the end of the session to allow for turn-around time between clients. 

 

 

CREDITS

Photos by Jens Look Photography

Logo by Maggie Bijl

Website Design by Stephen Holmes