STUDIO POLICIES AND TERMS

Please take a moment to read the following studio policies before booking your lessons. They help keep scheduling clear and fair for everyone.

48-HOUR CANCELLATION AND RESCHEDULING POLICY

Private lessons must be cancelled or rescheduled at least 48 hours before the scheduled start time.

Regardless of the circumstances, lessons cancelled or rescheduled with less than 48 hours' notice will be charged at the full rate.

You can officially cancel a booking via:

  • The online booking system

  • The 24-hour studio voicemail: +49 (0) 176 6292 4665

PREPAID LESSON FEES

  • Bookings are confirmed once payment has been received.

  • Credit card payments via Stripe are accepted for all subscriptions and packages.

  • PayPal or bank transfer can also be arranged on request, but only for package purchases.

  • In the event of a late cancellation or rescheduling (less than 48 hours' notice), or a no-show, the prepaid lesson fee will be forfeited.

REFUND POLICY

  • Lesson fees paid in advance are redeemable until their expiry date, but are non-refundable and non-transferable.

  • If you cancel a prepaid lesson before the 48-hour cancellation deadline, a lesson credit will be issued. This credit can be used for a future booking, provided it is redeemed before the original expiry date.

EXPIRY DATES

Subscriptions

Two lessons must take place per month. Available lesson times can be selected through the booking system.

Prepaid lessons within a subscription expire as follows:

  • VOCAL INTRO: 1 month from the date of purchase

  • VOCAL DISCOVERY: 3 months from the date of purchase

  • VOCAL ADVANCED: 6 months from the date of purchase

  • VOCAL ENDURANCE: 12 months from the date of purchase

Packages

If you purchase a package in full, all lessons must be redeemed within the relevant period from the date of purchase:

  • VOCAL INTRO: 1 month

  • VOCAL DISCOVERY: 3 months

  • VOCAL ADVANCED: 6 months

  • VOCAL ENDURANCE: 12 months

A maximum of four lessons per month can be redeemed from a package.

TEACHER CANCELLATION

If I need to cancel a lesson, a make-up lesson can be arranged at a mutually convenient time.

HOLIDAY LESSONS

Lessons are not automatically cancelled during holidays.

  • I will give you advance notice whenever lessons will not take place due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual.

  • If you would like to move or cancel a lesson because of a holiday, the usual 48-hour cancellation and rescheduling policy applies.

TARDINESS

  • If you arrive late, your lesson will still end at the originally scheduled time. Lost time cannot be made up later.

  • If you arrive on time but the previous lesson runs late, you will receive your full allotted lesson time.

  • Please arrive on time, but no more than five minutes before your scheduled lesson, to avoid disrupting the session before yours.

TURNAROUND TIME

Teaching time ends four minutes before the scheduled end of each session. This allows time to prepare for the next client and keep the studio schedule running smoothly.

Thank you for your understanding and cooperation!

CREDITS

Photos by Alicia Armijo Photography and Jens Look Photography

Logo by Maggie Bijl

Website Design by Stephen Holmes

LEGAL NOTICE

Alexandra Pengler

SINGER · VOCAL COACH · VOCAL EDUCATOR

Rehhoffstraße 7

Ground Floor, Left

20459 Hamburg

Contact

Phone: +4917662924665

Email: alexandrapengler@gmail.com

VAT ID: Does not apply, since I am VAT exempt as an education provider due to § 4 Nr. 21 a) bb) Umsatzsteuergesetz (UStG)

VAT identification number pursuant to Section 27a of the German Value-Added Tax Act: 74 582 936 094

Professional Title and Professional Regulations

Professional Title: Vocal Teacher/Singer

Awarded in: Germany

Consumer Dispute Resolution/Universal Mediation Office

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer mediation office.

Source:

https://www.e-recht24.de/impressum-generator.html